A Bad Dish Network Experience
I live in the metro Atlanta area of Georgia. My cable service provider is Comcast. I had been a customer of Comcast for some time. When my family and I bought a new home and were setting up our utilities to move, I contacted Comcast in order to transfer service. The customer service agent inadvertently disconnected our cable a week early, much to the aggravation of my husband, of course. In the previous months before, I had tossed out several circulations of Junk mail sent to my home by DishNetwork. I threw the little flyers out with the rest of the grocery store flyers and Chinese Restaurant menus because we were very please with Comcast up to this point. My husband was so distraught over the thought of no cable for a week that he went to the recycle bin in the front yard to dig the flyer out. At this time we didn’t have internet access or the job would have been much cleaner! After about fifteen long minutes of sorting through all the newspapers, used envelopes, old school work and flyers, he came across a large, rectangle shaped announcement. The colors were bright and bold.
There were promises of hundreds of channels at affordable prices. The little diagrams of HBO, SHOWTIME, and ESPN were splashed across the page, teasingly. He waved it around frantically and said This Is It! I pulled out my glasses, sat down at the table and tried to read what the promotion was all about. No fine print. No hidden fees. Reasonable prices. No equipment rental fees. So I decided to give them a try. It was much better than to listen to the hubby cry all week and actually force the man to read a book! So I dialed the 800 number. I had a hopeful heart, a joyful demeanor, and an anticipated mind. I was on hold for about seventeen minutes before the first agent picked up the line. She was young. She acted as if she did not want to be where ever it was she was at. I asked her to explain some things in direct reference to the publication that was distributed to my home by her company. She acted offended. Almost shocked that I actually did not know all of this already. I assumed she figured everyone on earth had Dish Network already. She was not pleased with having to explain the service. I was put on hold while she got a more senior associate and what do you know. The line was dropped. Hm. I was miffed. I felt tossed out. I felt disregarded. I was so angry. But, I did not give up. I thought, perhaps this girl is having a bad day.
Dish Network actually prides itself on their customer service. I have heard these empty promising commercials before. I swallowed my pride, giving them yet another chance and called back. And much to their credit , my line was answered in thirteen minutes this time. A man named “Antoine” answered. I, once again, explained my situation, asked many questions, inquired about the special. He asked me straight, to the point, How Is Your Credit. I was taken aback. I said, my credit has nothing to do with Dish Network’s service. I almost felt like I had fallen for some kind of scam. He said, If Your Credit Is No Good, Then There Is Nothing I Can Do For You. Click. So, I am still with Comcast.